Frequently Asked Questions

Thanks for your interest in the SMA® Baby Club rewards programme. Please note that SMA® Baby Club rewards is run using Quotient technology. For technical assistance please contact Quotient directly using the ‘Help center’ found in your rewards offers gallery profile that you can find on the SMA® Baby Club rewards page.

SMA® Baby Club rewards - How to get started

  • What do I need to do to participate in the SMA® Baby Club rewards programme? / How do I join up to the SMA® Baby Club rewards programme?

    You need to register with SMA® Baby Club, have a baby aged between 6 and 36 months old, buy one of the products listed below, take a picture of your receipt and upload it on the SMA® Baby Club rewards page to claim the cashback.

    Products eligible for SMA® Baby Club rewards:

    • SMA® ADVANCED Follow-on Milk 800g
    • SMA® ADVANCED Growing Up Milk 800g
    • SMA® ORGANIC Follow-on Milk 800g
    • SMA® ORGANIC Growing Up Milk 800g
    • SMA® PRO Follow-on Milk 800g
    • SMA® PRO Growing Up Milk 800g

    N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase.

    You can sign up here.

    If you’re already a member you can access SMA® Baby Club rewards here.

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  • Which products are involved in the rewards programme?

    The SMA® Baby Cards rewards programme is valid for the following products:

    • SMA® ADVANCED Follow-on Milk 800g
    • SMA® ADVANCED Growing Up Milk 800g
    • SMA® ORGANIC Follow-on Milk 800g
    • SMA® ORGANIC Growing Up Milk 800g
    • SMA® PRO Follow-on Milk 800g
    • SMA® PRO Growing Up Milk 800g

    N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase.

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  • What offers can I claim?

    You can claim a welcome offer of £5 cashback after purchasing your first tin of the products listed below. Then you can claim a standard offer of £5 cashback for every third tin of the same product that you purchase.

    Products eligible for SMA® Baby Club rewards:

    • SMA® ADVANCED Follow-on Milk 800g
    • SMA® ADVANCED Growing Up Milk 800g
    • SMA® ORGANIC Follow-on Milk 800g
    • SMA® ORGANIC Growing Up Milk 800g
    • SMA® PRO Follow-on Milk 800g
    • SMA® PRO Growing Up Milk 800g

    N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase. Each welcome offer can be claimed only once.

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  • What do I need to do in order to get cashback?
     You need to:
    1. Buy at least one of the products listed below
    2. Log in to SMA® Baby Club and open the rewards page
    3. Choose which offer you want to claim
    4. Click on the upload receipt icon
    5. Take a picture of your receipt
    6. 6. Enter your bank or PayPal details (only needed once)
    7. 7. You will receive £5 cashback upon uploading receipt of your first tin purchased and then £5 cashback for every third tin purchased

    Upload your first receipt here.

    Products eligible for SMA® Baby Club rewards:

    • SMA® ADVANCED Follow-on Milk 800g
    • SMA® ADVANCED Growing Up Milk 800g
    • SMA® ORGANIC Follow-on Milk 800g
    • SMA® ORGANIC Growing Up Milk 800g
    • SMA® PRO Follow-on Milk 800g
    • SMA® PRO Growing Up Milk 800g

    N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase. Each welcome offer can be claimed only once.

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  • How will I know that my receipt has been successfully uploaded?

    You will receive an email upon successful upload of your receipt.

    You can also:

    1. Go to SMA® Baby Club rewards
    2. Click on My profile within the offer window.
    3. Click on My Purchases. Here you can get to know the status of all the claims which you have made.
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  • How will I know that my receipt has been validated successfully?

    You will receive a confirmation email. This may take up to 3 days.

    You can also:

    1. Go to SMA® Baby Club rewards
    2. Click on My profile within the offer window.
    3. Click on My Purchases. Here you can get to know the status of all the claims which you have made.
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  • How do I get my cashback?

    We will send it to you directly via either your PayPal or Bank Account depending on the method you have chosen.

    Once you have uploaded your first receipt, you will be prompted to register with the cashback platform by entering your First Name, Last Name, Gender and Date of Birth. You will then be asked to provide your PayPal or Bank Account details. You only have to provide these details once during your first claim. Please note that your payment details will only be used by Quotient in order to send cashback to you. These details will not be shared with SMA® Nutrition.

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  • How long does it take to validate a receipt?

    Receipt validation can take up to 3 working days

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  • What do I need to do to be eligible for cashback?

    You must be a member of SMA® Baby Club and your baby must be between 6 and 36 months.

    For the welcome offers, you need to upload a qualifying receipt of the corresponding product on the SMA® Baby Club rewards page.

    For the standard offers, you need to buy three tins of the corresponding product and upload the receipt(s) on SMA® Baby Club rewards page. Once the third tin has been successfully validated you will receive your cashback either via PayPal or into your bank account.

    You can sign up to SMA® Baby Club here.

    Already a member? You can access the SMA® Baby Club rewards page here.

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  • For the SMA® Baby Club rewards card, how is my baby’s age calculated?

    It is based on the date of birth you entered when you registered with the SMA® Baby Club. If you think there has been a mistake, please edit your profile here

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  • What if I have 2 or more children?

    The date of birth of your youngest registered eligible child (between 6 – 36 months old) will be used automatically. This is so that you can make the most of the savings available for the longest period of time. If you think there has been a mistake, or you’d like to check your baby’s date of birth information, you can view your profile here.

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Cashback queries

Important notice

Breast milk is best for babies and breastfeeding should continue for as long as possible. SMA® PRO Follow-on Milk, SMA® ADVANCED Follow-on Milk and SMA® ORGANIC Follow-on Milk are only suitable for babies over 6 months, as part of a varied weaning diet. Not intended to replace breastfeeding. SMA® PRO Growing Up Milk is suitable for young children from 1-3 years, SMA® ORGANIC Growing Up Milk and SMA® ADVANCED Growing Up Milk are suitable for young children from the 12th month, as part of a healthy balanced diet and these are not a breast milk substitute.

Important advice to mothers

The World Health Organisation (WHO) recommends exclusive breastfeeding for the first 6 months of life. SMA® Nutrition fully supports this and continued breastfeeding, along with the introduction of complementary foods as advised by your healthcare professional.