Full terms and conditions

Customer ratings and reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by SMA® Nutrition (the "CRR Service"). To the extent of any conflict between Nestlé Nutrition's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to SMA® Nutrition, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights thereto;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 18 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold SMA® Nutrition (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant SMA® Nutrition a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at SMA® Nutrition's sole discretion. SMA® Nutrition reserves the right to change, condense or delete any content on SMA® Nutrition's website that SMA® Nutrition deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. SMA® Nutrition does not guarantee that you will have any recourse through SMA® Nutrition to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, SMA® Nutrition reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not SMA® Nutrition are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of SMA® Nutrition its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that SMA® Nutrition and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Prize draw

  1. The Promotion is open to UK residents and excludes employees and the immediate families of the Promoter, its agents or anyone professionally connected to the Promotion.
  2. There is one (1) prize available to be won, consisting of a voucher worth £100 to spend at MOTHERCARE. Voucher valid for 24 months from date of issue. For full voucher terms visit https://www.mothercaregiftcards.com/eshot/Terms.aspx
  3. Entries into the prize draw can be made until midnight on 14.12.2016, by completing a genuine review of SMA® PRO FOLLOW ON MILK and/or SMA® PRO TODDLER MILK. The winner will be drawn at random by an independently verified computer programme, from all completed reviews submitted by the stated closing date. The draw will take place within 14 days of the closing date and winners notified by email within 14 days of the draw date. Should the winner fail to respond to the initial notification within 14 days, the Promoter reserves the right to disqualify that entry and pass the prize to a reserve winner drawn at the same time as the original winners.
  4. Only one review per product, per person. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the terms and conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Bulk, trade or third parties applications are not permitted, and will be disqualified.
  5. No cash alternative will be available. In the event of the stated prize becoming unavailable due to circumstances outside of its control, the Promoter reserves the right to substitute the stated prize, in whole, or part, with an equivalent of equal or greater value.
  6. The Promoter’s decision is final and binding in all matters.
  7. By entering this promotion, entrants agree to be bound by the terms and conditions governing this promotion.
  8. When registering for the Promotion, entrants will be required to provide information including their first name, last name, age group, number of children in their family and email address. In the event that the specified information is not provided, the entry will be considered incomplete and therefore invalid.
  9. Registered contact details will be used to notify winners of their prize and also verify the postal address to which the winners’ prize will be sent. Therefore, all entrants must ensure they provide valid contact details and are contactable for the duration of the Promotion. In the event of an entrants’ email address or mobile phone number becoming inaccessible during the Promotion, the Promoter is not able to retrieve and amend any existing entries to a new email address or phone number.
  10. The Promoter reserves the right to verify all entries and the winners including, but not limited to, any entrant’s identity, and to refuse to award a prize or withdraw prize entitlement or refuse further participation in the promotion where there are reasonable grounds to believe there has been a breach of these terms and conditions, or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained unfair advantage in participating in the promotion, or won using fraudulent means.
  11. All personal data processed by the Promoter will be processed in accordance with the Data Protection Act and the Promoter’s privacy policy will apply. This can be viewed at https://www.nestle.co.uk/privacypolicy.
  12. Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the promotion, assume any responsibility or liability for:

    1. Any incorrect or inaccurate personal data entry, or for any faulty or failed electronic data transmissions.

    2. Communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion.

    3. Inaccessibility or unavailability of the internet.

    4. Any injury or damage to entrants upon delivery and/or use of the prize.

  13. By entering the promotion, participants acknowledge that they may be required to participate in publicity relating to the promotion without further consent or payment. Such publicity may include, without limitation, the publication of the winner’s name and county and entrants’ names and/or images and statements made by the entrants concerning the promotion.
  14. The winner’s name and county can be obtained by sending an email entitled “SMA PRO REVIEW Prize Draw” to: sma.information@uk.nestle.com, from 14.12.2016 for a minimum of 3 months.

Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA (please do not send entries to this address).

Important advice to mothers

The World Health Organisation (WHO) recommends exclusive breastfeeding for the first 6 months of life. SMA® Nutrition fully supports this and continued breastfeeding, along with the introduction of complementary foods as advised by your healthcare professional.