CORONAVIRUS (COVID-19)
Dear Parents,
I’m sure like for my colleagues and myself, COVID-19 is a real concern for you, and your family’s health and wellbeing will be your top priority.
Over the last few weeks we have had many phone calls from parents to our Careline team with COVID-19 related questions. So we thought that it would be helpful to make these available for everyone, and I hope that you find them useful. They can be found by clicking on the following link FAQs list.
Like you, many of our team are parents of small babies and toddlers, and have had to adapt to a new way of family life. So, we are also sharing tips and ideas on how to keep your little ones occupied and happy, maintaining a so-much-needed routine for them, as well as organising your time around work and even finding some time for self-care on these difficult times.
We hope you will find the tips useful, and please know that you can always contact us via our Careline for any questions or concerns you have during this period.
It is especially important in these isolating times to share experiences and to stay connected, and we will do our best to support you.
Kind regards
Vicky Woods
Managing Director, SMA Nutrition
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Claire
Nursing background“Being a new parent can be overwhelming and lonely at times, even as a nurse with lots of experience. I had all the knowledge but still had to try different things to see what would work. This background is extremely helpful now, when I'm chatting to all the mums and dads with similar issues. I am happy to help and listen. I believe parents should follow their instincts.”
Maggie
Quality and safety“I have been part of our Careline for a number of years and my knowledge and experience in the quality and safety of our products has enabled me to give parents the reassurance they need. I’m always here to help, as I still remember the nervousness of being a first time mum and wanting to get everything just right.”
Michelle
Mum with experience of a premature baby and dealing with intolerance“I have worked on the SMA Careline for 13 years. My daughter was premature at 31 weeks so I know how difficult feeding can be, and my second child developed lactose intolerance. It’s a very satisfying job when you can help a new mum feel better. I believe routine is very important and that mum always knows best.”
Bev
Midwifery background“I have been working with the Careline team for many years and have nursing and midwifery experience. I’m able to offer advice on all aspects of feeding babies, breastfeeding and bottle-feeding and have lots of good advice for new mums. I believe that new mothers should try to rest when baby has a sleep, and to go with what you feel is right for you and your baby.”
Kim
Quality and safety“Working as part of the SMA Careline team, I enjoy helping parents with all their questions, sharing my knowledge and expertise built up over the years. With Maggie, quality and safety is my specialism. Having brought up two children alone, I am very empathetic to all parents having to cope on their own. I can be available to help at any time, particularly during times when healthcare professionals are not so easily accessible to parents. I understand that sometimes you just need a friendly ear to let you know you are doing fine.”
Mandy
Careline lead“I am a founding member of the Careline Team – I’ve had thousands of conversations on baby care during my time at SMA® Nutrition. I also have years of experience of being a mum. I know how reassuring it can be to hear advice and support from someone who's been there and done it. Our Careline is a bit like a family, we work together to give the best service we can – the most important job is for us to be there to listen when a parent needs it most.”
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